Frequently asked questions

No — you can browse and start a booking as a guest. We only ask for your details when you are ready to confirm, and you can verify with a code instead of creating a password.

Every provider on 24Ghantey has had their identity and business documents checked by our team. Unverified businesses are never listed, and the verified badge on a profile means exactly that.

Cash bookings are paid directly to the provider when the job is finished. Online payment will be available once a payment gateway is enabled; the option only appears when you can actually use it.

The total is calculated on our servers from the provider’s current price and is shown before you confirm. If anything has changed since you started, you see the new total and can decide then.

Yes, from the booking page. Any fee depends on how close to the appointment you cancel and is shown before you confirm. Cancelling a booking a provider has already cancelled costs you nothing.

Raise a dispute from the booking within the review window. Our team looks at the evidence from both sides and can order a full or partial refund.

We are live across Kathmandu valley, Pokhara, Chitwan, Biratnagar, Butwal, Birgunj, Dharan, Itahari, Janakpur, Hetauda, Nepalgunj, Dhangadhi, Birtamod and Surkhet, and we are expanding.

They are calculated from the provider’s own working hours, their holidays and the jobs they already have. You are only ever shown a time the provider can genuinely attend.

Usually one to two working days once your documents are submitted. You can follow the status on your verification page, and we tell you if something needs changing.

A percentage of the service value, shown on every booking before you accept it, along with your exact payout. The rate in force when a booking is made is recorded on that booking and never changes afterwards.

Earnings from a completed booking mature after a short hold period, then move to your available balance. Request a withdrawal from your earnings page and we transfer it to your registered account.

Yes. You choose which services you offer, what you charge, how long each takes, and whether you price a job fixed, from a starting amount, hourly, or after an inspection.

Yes. Add them as staff and assign them to jobs. They see only the bookings assigned to them, and nothing about pricing or earnings.

Cancel it as early as you can with a reason. The customer is refunded in full and the slot is released. Repeated late cancellations affect your standing on the marketplace.