These terms are a starting point for review by a qualified legal adviser before launch. They describe how the platform actually behaves; they are not a substitute for legal advice.
1. What 24Ghantey is
24Ghantey is a marketplace. We introduce customers to independent service providers and handle booking, payment records and dispute review. The service itself is performed by the provider, not by us.
2. Accounts
You are responsible for the accuracy of the information on your account and for keeping your credentials secure. Accounts may be suspended where these terms are breached.
3. Bookings
A booking is a request until the provider accepts it. Prices shown are the provider's own; the total is calculated by us and shown before you confirm. Requests that a provider does not answer within the published response window expire automatically.
4. Payment and commission
Customers pay the total shown on the booking. We retain a commission from the provider's share, calculated at the time of booking and recorded on it. Changing our commission later never alters an existing booking.
5. Cancellation
Our published cancellation policy sets out any fee that applies depending on who cancels and how close to the appointment. Provider cancellations never cost the customer anything.
6. Reviews
Only a customer who completed a booking may review it, once. Reviews may be moderated where they contain unlawful or abusive content; they are not removed for being critical.
7. Disputes
Raise a dispute from the booking. We review the evidence from both sides and may order a full or partial refund.
8. Liability
Providers are independent businesses responsible for their own work, staff and insurance. Nothing here excludes liability that cannot lawfully be excluded.
9. Contact
Questions about these terms: support@24ghantey.com