This policy is a starting point for review by a qualified legal adviser before launch.
What we collect
- Account details — your name, email address and phone number.
- Addresses — the locations you save so a provider can reach you, with coordinates only if you choose to set them.
- Booking records — the service, times, prices and messages associated with each booking.
- Provider documents — identity and business documents, held on private storage and readable only by the provider who uploaded them and authorised reviewers.
- Technical data — IP address and browser information, recorded against sensitive actions for security and audit purposes.
What we never store
We do not store card numbers or card security codes. We do not store your password — only a one-way hash of it. Passwords, tokens and payment credentials are excluded from our audit records and our logs.
What providers see
A provider sees your name, phone number, address and instructions for a booking they are fulfilling — and nothing about your other bookings. A provider can never see another provider's customers.
Your choices
You can edit or delete your saved addresses, change your contact details, and request deletion of your account. Records we are required to keep for financial and tax purposes are retained in the ledger.
Contact
Privacy questions: support@24ghantey.com